Due to the impact of Covid-19 and new social distancing rules, there has been a change in the way we process, pick, dispatch, and deliver your orders. This has affected our partners (warehouse and couriers etc) in different ways.
To help manage your expectations of our delivery services during these unprecedented times, if you place your order before 12 pm, it will be processed and sent to the warehouse on the same day. If you place your order after 12 pm it will be processed and sent on the next working day to the warehouse to be picked.
From this time, we ask you to allow 1-4 working days for the warehouse to pick your order this is due to having to adhere to operating under 1m plus social distancing rules.
Once your order has been fully picked and dispatched it goes out on a premium next day delivery service. You will receive a shipped notification in the evening to the email address associated with your account. Your order will typically be delivered the following working day upon receipt of this notification if based in Mainland UK providing there are no courier delays (due to prioritising essential business deliveries).
Whilst the above is a general guideline to how we are operating, we ask that you allow up to 7 days to receive your order if based in Mainland UK as we adhere to government standards and take into account all potential delays. If based outside Mainland UK and or Europe please allow 10-12 days to receive your order.
Due to the above, we cannot guarantee any next day services although we will endeavour to deliver as quickly as possible. Our current courier partners include UPS, DPD, DHL, and TPN (pallet deliveries only). Deliveries are attempted Monday – Friday between 8 am – 6 pm.
All deliveries require a signature, please ensure someone is available at your chosen delivery address between the above stated times to sign and accept the delivery. Redeliveries fees may apply if deliveries are missed. We are working closely with our warehouse and delivery partners to reduce these times but also within the advice of the government.